Camguard OmniChannel Operations Platform
Bank Channels Monitoring and Reconciliation software
Complete suite for ATM and bank channel monitoring, reconciliation, fraud prevention, remote commands, and device health. Trusted by leading banks across Nigeria and the region. Timely customer dispute resolution.
Components
Camguard Agent Sentinel
An intelligent, embedded reporting platform installed on ATM, POS, and web-channel devices to capture and transmit critical operational data in real time. It centralizes alerts, image evidence, daily journals, and transaction records, giving financial institutions complete visibility into activity across ATM, POS, and web channels.
Devices can instantly send diagnostic alerts, upload high‑clarity image frames, transmit secure log files, and report detailed authorization or financial transaction data. A built‑in heartbeat mechanism ensures continuous monitoring of ATM, POS, and web device health and connectivity.
Camguard Agent Sentinel delivers fast, secure, and reliable data flow across ATM, POS, and web networks, supporting accuracy, traceability, compliance, and uninterrupted uptime.
Camguard Command Core
Camguard Command Core is the secure, enterprise‑grade backend engine that powers the entire Camguard ecosystem. It serves as the central intelligence layer that ingests, validates, reconciles, and automates all data from ATM, POS, and web channels.
It provides a full suite of capabilities for financial institutions, including secure authentication, real‑time transaction ingestion, automated reconciliation, alert handling, device monitoring, diagnostics, and centralized configuration. Command Core transforms raw ATM, POS, and web‑side events into actionable operational intelligence, helping banks reduce fraud, accelerate dispute resolution, improve uptime, and streamline compliance.
With lightweight REST endpoints, JWT‑based security, deterministic routing, and developer‑friendly integration patterns, Camguard Command Core enables fast onboarding and seamless connectivity to core banking systems, monitoring tools, and workflow engines across ATM, POS, and web operations.
In short, Camguard Command Core is the operational command center that keeps ATM, POS, and web channel networks healthy, transactions accurate, and financial operations running smoothly.
Camguard Data Gateway
Camguard Data Gateway is the unified data‑delivery engine that powers real‑time monitoring and operations across ATM, POS, and web channels. It aggregates telemetry, device health, transaction data, exceptions, and operational logs from multiple systems, then serves them to dashboards and external applications through secure, developer‑friendly APIs.
It maintains a centralized inventory of all devices, complete with connectivity status, SLA metrics, uptime trends, and vendor‑level insights. Investigators can query dispense errors, POS reversals, and web payment anomalies using flexible filters such as terminal ID, PAN, RRN, date range, or user. Every exception is logged with a correlation ID to streamline dispute resolution and compliance workflows.
Camguard Data Gateway also enables remote operations at scale — from reboots and screenshots to file pushes, updates, and diagnostics — all with concurrency controls and per‑device result reporting. Built‑in analytics highlight suspicious transactions, posting anomalies, and webhook activity, while WebSocket push keeps dashboards updated in real time.
Security is foundational, with JWT authentication, role‑based access control, rate limiting, hardened headers, and structured exception logging. Developers benefit from full OpenAPI documentation, JSON APIs, CORS support, and integration examples for web frontends, POS systems, and device agents.
In short, Camguard Data Gateway is the data backbone that keeps your dashboards live, your operations informed, and your multi‑channel network fully observable.
Camguard Insight Engine
Camguard Insight Engine is the data and analytics backbone that powers real‑time dashboards across ATM, POS, and web channels. It aggregates device telemetry, transaction data, exceptions, and operational logs from multiple systems, then delivers that information through secure, developer‑friendly APIs.
It provides a unified view of channel inventory, uptime, SLA performance, and incident trends, while enabling deep investigation into dispense errors, POS reversals, and web payment anomalies. Every exception is tagged with a correlation ID to streamline audits, compliance, and dispute resolution.
Camguard Insight Engine also supports remote operations at scale — including reboots, screenshots, file pushes, updates, and diagnostics — with concurrency controls and per‑device reporting. Real‑time analytics, suspicious‑transaction summaries, and WebSocket‑based live updates keep dashboards continuously informed.
Security is built in from the ground up, with JWT authentication, role‑based access control, rate limiting, hardened headers, and structured exception logging. Developers benefit from full OpenAPI documentation, JSON APIs, CORS support, and integration examples for web frontends, POS systems, and device agents.
In short, Camguard Insight Engine is the intelligence layer that keeps dashboards live, investigations fast, and multi‑channel operations fully observable.